Returns & Repairs

 

Changed your mind? Return your order within 10 days of delivery.

We're confident you'll have a happy experience when you buy from us. Customer satisfaction is our top priority and our products get good reviews too, with most being given 4 out of 5 stars or more - that's pretty good going!

  • If you have changed your mind, you can return your product to us within 10 days of delivery - as long as you haven't used it already.
  • All products returned will be subject to a 25% restocking charge and delivery/collection charges. Factory order items are not returnable.
  • Please ensure you follow our returns procedure – in the first instance, call our returns line on 1-800-936-078 to obtain your return authorisation number and details on how to return your product.

 

Warranty Repairs

  • In the unlikely event that a product fails during its warranty period, please call 1-800-936-078 and we will arrange an immediate repair.
  • Please ensure you have your order number, model number and serial number to hand before calling to speed up the repair process.

 

Back to Base Warranty Repairs

  • If your product has a back to base repair warranty. Please call us on 1-800-936-078 to obtain your return authorisation number and details on how to return your product.
  • We can also offer you a collection service at much more competitive rates than usual couriers offer.  Please ask our dedicated team when you call.